No Jitter

8x8’s Engage Product to Bring Contact Center Capabilities Outside the Contact Center

Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...
Nasdaq

8x8 Contact Center Adds Secure Payment Process and Quality Management Capabilities, Wins CUSTOMER Magazine 2019 Customer Experience Innovation Award

SAN JOSE, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new capabilities for its 8x8 Contact Center solution as well as ...
Nasdaq

8x8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...
Business Wire

8x8 Reimagines the Contact Center with 8x8 Agent Workspace; Delivers Purpose-built, Context-driven Agent Experience in a Single, Integrated Solution

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...
SDxCentral

8x8’s Latest Platform Innovations Enable Organizations to Bridge Customer Experience Gaps and Deliver Superior End-to-end Customer Engagement

8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (Experience Communications as a Service™), an integrated ...
CRN

8x8 Acquires MarianaIQ To Inject AI Into Cloud UC, Contact Center Solutions

8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...
Seeking Alpha

8x8® Contact Center Adds RCS Business Messaging Support to Transform Customer Engagement Through Interactive, Hyper-Personalized Two-Way Communication

8x8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS Additionally, 8x8 is launching new RCS Business Messaging (RBM) services to help organizations tap into ...
CMS Wire

8x8 Launches AI Summaries Viber Integration for CX Suite

Frontline team efficiency. Service and operations teams resolve issues faster, reducing agent workload and improving customer satisfaction. 8x8, Inc. announced new AI-driven and omnichannel ...
CRN

With 8x8 Contact Center Analytics Tool, Partners Can Add Value

UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...
No Jitter

8x8 Delivers Millennial-Ready Contact Center Enhancements

8x8 today introduced advanced quality management tools and new analytics capabilities for its cloud contact center solution, Virtual Contact Center. This VCC update, Quality Management 3.5 Release, ...
Seeking Alpha

8x8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...