Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more ...

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, has today announced the launch of a distribution agreement with Westcon, the leading ...

<a href="https://www.genesys.com/en-gb" id="2834b203-7ab5-3475-a29e-2e63bbb90b24"> Genesys </a> (www.Genesys.com), a global leader in <a href="http://www.genesys.com ...

LONDON, March 2, 2026 /PRNewswire/ -- Capita, a leading AI-led UK business process outsourcer, has today announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining ...

These days, contact centres can operate from anywhere – even the cloud. When Whangārei District Council needed an urgent update to its telephony system across two contact centres, it called on ...

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HSBC taps Google Cloud for call centre AI HSBC has enlisted Google Cloud to build a global call centre AI chatbot that helps employees cut down on the time they spend on manually intensive queries. 12 ...

8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the ...