There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of an expanded strategic ...

NEW YORK--(BUSINESS WIRE)--Mphasis, a global technology company offering consulting, operations outsourcing and enterprise solutions, today announced the launch of the Mphasis Digital Customer ...

Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver ...

The "Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools; By Touch Point; By Deployment; By End Use; By Region; Segment Forecast, 2023-2032" report ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. WILMINGTON, Del., Feb. 13, 2018 /PRNewswire/ -- Katabat today announced its Katabat 8.1 release, delivering ...

As a veteran of the IT industry, I’ve seen several “next big things” come and go. Some trends, such as cloud computing and AI, successfully made the leap from hype to reality. Many others—remember ...

KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, is thrilled to provide JEA with cutting-edge technology ...

It’s up to the marketing team to think about customer experience management. But what exactly is it and how do you get it right? Alex Blyth reports Customer experience management (CXM) is not a new ...

LONDON, Sept. 20, 2021 /PRNewswire/ -- EY today announces the EY Qualtrics (Nasdaq: XM) Experience Management competency to help companies drive end-to-end solutions from strategy, to design and ...

To help its clients better take advantage of digital technologies, $1 billion IT solutions provider Mphasis has launched a solution set to help its customers use digital technology for better customer ...