The move to standardize processes has gone overboard, say M. Eric Johnson and Joseph M. Hall in this month’s Harvard Business Review. Some processes, they argue, are more akin to art than science and ...
Ganesh Seetharaman is a managing director at Deloitte Consulting LLP. He leads Deloitte’s Technology Resiliency market offering and is recognized for delivering innovative solutions for his clients, ...
BMC last week announced it had acquired IT process automation vendor RealOps, and the timing couldn’t be more perfect. Recently I detailed the pressing need for run-book, IT process and operations ...
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