Kentucky will introduce KINDL, a new driver's licensing system, in June to streamline processes and expand online services.

Kentucky is launching a modernized driver licensing system and online portal in June, prompting temporary office closures and ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Leading AI-powered business phone system Quo upgrades front office automation with new integration, reducing manual CRM work and further uniting sales and support teams. SAN FRANCISCO, Jan. 29, 2026 ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

NEW YORK--(BUSINESS WIRE)--Pipedrive, the easy and effective sales CRM for small companies, today announced three senior appointments to its executive team, marking a key step in the company’s next ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...